Our Standard of Care

Everything we do, we do with our Standard of Care.

We promise to put you first, with exceptional customer service and vehicles that are maintained and cleaned to our high-qualitystandards.

We’re continuously innovating to help move the world forward—including new ways to go the extra mile for you, so you can get on theroad with confidence, no matter where life takes you.

To make this promise a reality, our rental locations are guided by the following best practices.

Complete Clean Pledge

Clean vehicles have always been a priority. With the Complete Clean Pledge®, we elevatedour cleaning practices for vehicles and our branches so you can feel confident with everyrental, every time.

Low-Touch Transactions

We want your rental process to be as intuitive and easy as possible. So, we’re increasing ourefforts to provide high-tech, low-touch digital tools that provide less contact withoutsacrificing service.

Exceptional Customer Service

Great customer service starts with listening. We take the time to understand your needs, so wecan offer the best solution. This attention to our customers is what has made us a globalleader in mobility. Customers come to us—and stay with us—because we always strive todeliver an exceptional and personalized experience.

Vehicle Maintenance & Safety

Nothing is more important than the safety of our customers. We follow or exceedmanufacturer guidelines for tire replacement and oil changes to help ensure your experienceis safe and uninterrupted.

Visual Inspection of Every Vehicle

As part of our Standard of Care, we perform a final quality check on every vehicle before everyrental. This extra step includes documentation of the vehicle condition before each rental,offering you peace of mind so you can be focused on the road ahead.