Frequently asked questions about car rental in Colombia

FAQs
Previous Requirements
What are the requirements to rent a Vvehicle with Alamo Rent a Car?
What type of Driver´s License do I need?
Can I rent a vehicle without having a credit card and meet the other requirements?
Can I rent a vehicle in my name, but with a credit card of a friend, my wife/husband or family?
Vehicles
What model of vehicles does Alamo have in the fleet?
How safe are your vehicles?
Can I bring my pet with me in the car?
Do the vehicles have a system for paying tolls?
How and where should I return the vehicle I rented?
What happens if I receive a traffic fine/ speed ticket?
Do I have to deliver the vehicle with a full tank of gasoline?
Is smoking allowed in rental vehicles?
Will my personal insurance cover damage to an Alamo vehicle?
Reservation Policies
What is guarantee deposit?
Can I use a Debit Card or cash for the Car rental deposit?
Can I pay with cash or with a Debit Card?
Are there mandatory coverages?
Can I purchase additional coverages at the Counter?
Can I return the car in another office or in the hotel where I am staying?
What is the maximum number of days allowed to rent a vehicle?
What happens if I do not return the car at the exact time that the contract says?
Can I rent additional accessories?
Customer Service
What should I do if I have a collision / traffic accident?
Where can I call if I have a problem with the car?
What happens if I lose the car keys or the documents of the vehicle?
I forgot something in the car, what should I do?
In which cities are the offices located?
Can I make changes to an existing reservation?
How do I cancel an existing reservation?
What are the reservation policies?
I responded to an advertised offer but the vehicle was not available. So why did they offer the special rate?
Can I rent a vehicle to take a test drive?
What insurance do you offer while I am renting?
Are the optional protections really necessary?
Is it compulsory to take the protection?

Contact us

If you have any additional questions, please enter our customer service chat to contact us or write to us at sales@alamo.co with your query